10 Lessons Learned From Touring 6 Top Gelato Joints in NYC

What we did

We chose six well-reviewed gelaterias of lower Manhattan and proceeded to visit each one over the course of an afternoon. We attempted to taste the same flavors throughout the tour.

It was a nice walk for a beautiful day.

Why we did it

  • When people visiting want dessert, you need to show off Manhattan at its best. Knowledge is power.
  • Because gelato!

Difference between Gelato and Ice Cream

It comes down to three factors: fat, air, and serving temperature. If you’re interested in the details, check out Serious Eats.

What you need to know is that ice cream is more milky, while gelato is more sugary. It’s also tougher to make good mass market gelato, and gelato melts at a higher temperature than ice cream, so don’t take your time with it.


1. Don’t eat gelato at 6 gelateria in one day

This wasn’t a great idea. Your stomach will take a full day to forgive you.

2. Do eat gelato at Amorino

They use high quality ingredients to craft their flavors (notice the brown colored pistachio), which are rich, flavorful, and creamy. You can put as many flavors as you like in any size. If you choose a cone, they will craft into the shape of a flower for you (that being said, their flower cone kung fu is weak compared to the tight and perfect flower cones served at Gelatro Rosa in Budapest).

Gelato Flower - Gelatro Rosa Budapest

3. Don’t eat gelato at places with toothpaste green pistachio gelato

Pistachio is a quality canary. It should be a very light green or brownish color.

We’d learned this before the start of the tour and were pleased not to encounter this use of food coloring at any of our gelato stops. You don’t want the fake the stuff, and even if you don’t like pistachio, fake ingredients in one gelato is an indicator of poor quality ingredients in the other flavors.


4. Do eat gelato at Mia Chef Gelateria

The gelato here is sweeter than all the others, the stracciatella has a stronger flavor, and most importantly, the pistachio takes the cake.

They also offer a wonderful gelato cooking class with their chef (it’s where we picked up a lot of our gelato knowledge).

5. Don’t eat gelato at non-specialized restaurants

Gelato is a specialty food. Making it properly requires thousands of dollars in gelato-specific equipment, and a ton of knowledge. It also needs to be made and served fresh daily. Get your gelato at a gelateria, not at a corner store, and not a restaurant, no matter how much you enjoy their savory appetizers, such as we found at Otto Enoteca Pizzeria.

6. Do eat gelato at Chelsea Market

As long as you don’t need a place to sit and you can stand to wait in line, L’arte del gelato has a solid product. They don’t have all the classic flavors there, but the ones they have are creamy and flavorful. This wasn’t a favorite, but it was a solid choice.

7. Don’t eat gelato at places with bright yellow banana gelato

This is another quality canary. The part of the banana that you eat isn’t bright yellow. The only reason for a banana gelato to be yellow is because it has food coloring and probably artificial flavoring.

8. Do eat at il laboratorio del gelato…especially if you want flavors that are a bit off the beaten path

If you’re down near Katz’s with a hankering for something different, it’s a solid choice, although you’ll feel really small standing in that huge space without many tables. But don’t go out of your way to get there.

9. Grom is overrated.

Grom is a hugely hyped gelato joint, and it was a bit of a letdown. We almost forgot to write about it.

The thing is, they do things right. They use proper ingredients, and equipment. They know what they are doing too… It just don’t taste that great. Especially when compared with Amorino, which is maybe a 10 minute walk away.

10. Price is pretty standard

The following things are not standard: size of scoops, amount of scoops per container, layout of scoops within a container, and willingness of the person scooping for put more flavors in your container. But the bottom line is, if you want four flavors to share amongst a group, you’re looking at $8-10 total (not per-person). A smaller adult portion will run you about $6.00.

Ordering a larger portion and sharing is a good deal.

Top gelaterias

These two stood out as the decisive winners of NYC Gelatofest 2014.

  • Amorino
  • Mia Chef Gelateria

Speaking at Design4Drupal Boston [2 August 2014]

Here’s some great news! My talk, “Amazing Design Through Empathy” has been accepted by the organizers of Design4Drupal Boston.

Design4Drupal Boston Logo

I will be delivering my talk as a representative of my employer Phase2 Technology (more on that in the future) on Saturday, August 2nd from 3:30 – 4:30.

Here be the description:

The difference between a good product and an amazing one boils down to one thing: Empathy. Developing an understanding of your users that is so deep that you can feel what they feel enables you to design products and experiences that will truly resonate with your users.

Through illustrative and entertaining examples, I will take you on a tour of the the highs that are achievable through empathic design, and some of the depths that designers sink to when they design without empathy. You’ll learn how to activate the empathy that is already within you, and how you can use that power to improve all aspects of your product design, from requirements gathering to user research, and everything in between.

PS: Good news! I will not be featuring any cliched examples. You will not hear me mention Apple or Jony Ive once during my presentation, because I have empathy for you.

(Spira – Design4Drupal Boston)

Get your ticket, and let me know if you’ll be out there. We can imbibe a beverage together.

Twitter’s “You might also be interested in…” is Dumb

Dear Twitter,

You know that I love you. This feedback is coming from the heart.

You need to take a long hard look at your suggestion algorithm because you are making some obviously stupid recommendations, and you have for some time.

The problem with these stupid recommendations is that they decrease the effectiveness of your system, and they really can hurt people.


Many years ago before you IPOed I worked with a rather unpleasant individual. Let’s call him Pacman.

I followed Pacman on Twitter because I didn’t initially realize he was a subpar human being who wouldn’t recognize an original thought if it cracked him in the face with a sledgehammer.

Upon parting ways with Pacman, I unfollowed him. However we still have many connections in common so for years I have received a message like this one.

Twitter Suggests Pacman


Why’s this a problem?

In my case it’s just annoying. Pacman is a putz, but he is harmless; a funny footnote in my life. However there is a really serious problem here.

Twitter, you know that I used to follow this person, and that I don’t follow him anymore. Moreover you know that you have suggested him to me for years and I have never once clicked “Follow.”

What if my reasons for not wanting to follow him were painful?

I am quite certain that there are people out there who have unfollowed people they know due to assaults and other ugliness. Twitter, at best you are losing users who don’t want to be reminded of something terrible from their past. At worst, you are reminding people of something that you ought to stay out of.

A simple solution

This isn’t anything complicated.

  • If a user unfollows someone, don’t recommend them ever
  • If you keep recommending the same person and a few months go by without that user clicking “follow,” stop recommending them

Twitter, I am confident that these changes will improve your suggestion system, and overall experience. I’m also certain that you can do it.


The Geek Whisperer

Super Cool Sci-Fi Space Crew Simulator L.M.S. Bikeshed

This is nirvana for a tech, sci-fi, puzzle and game geek.

The L.M.S. Bikeshed

A three-dimensional, three person sci-fi spaceship simulator that makes you feel like you’re in a raptor from Battlestar Galactica, or a runabout from Star Trek, or a whatever other shuttle-craft you want to imagine.

I'm going to have to find a way to get to London to try this.
I’m going to have to find a way to get to London to try this.

Basically three people assume the roles of pilot, weapons and engineering officers trying to fulfill some random mission while the game masters rain problems on your hapless crew. I’ll stop babbling about this awesomeness. Just watch the video over at Shut Up & Sit Down (my favorite Table Top gaming site).

L.M.S. Bikeshed